AI Services

Yes. We tailor the chatbot using your website content, service descriptions, and FAQs so it responds in a way that matches your business. If you have specific policies, pricing guidelines, or preferred wording, we can incorporate that too.

The aim is to keep answers helpful and consistent while making it easy to hand over to you when needed. Please note that data limits vary depending on the pricing plan.

If the chatbot can’t confidently answer, it can fall back to safe options such as asking a clarifying question, directing the user to the most relevant page, or prompting them to leave their details for follow-up.

We can also define rules for when it should always hand over to a human — for example with pricing, complex technical queries, or anything sensitive.

Workflow automation connects your tools and handles repetitive tasks automatically. For example: a form submission can create a lead in your CRM, notify your team, generate an AI summary, and send a response email — without you lifting a finger.

This saves time, reduces errors, and ensures every enquiry is handled consistently.

Any limits come from your plan. Platforms like Zapier charge based on tasks (sometimes called events or completions), and a single workflow run can use multiple tasks depending on the actions involved.

We build automations efficiently and can recommend the right plan once we understand your expected usage.

Most starter setups can be delivered quickly once we have access to the required tools and a clear goal for the chatbot or automation.

We’ll usually need account access (or invites), an outline of your current process, and examples of common enquiries. From there we design, test, and confirm everything works as expected before going live.

“From” pricing covers common, straightforward setups — such as a simple chatbot or a small workflow connecting a couple of tools.

If you need more complex logic, multiple systems, higher volumes, or bespoke integrations, pricing will vary. The best approach is to get in touch with your requirements and we’ll provide a clear, itemised quote.

Yes — there’s no long-term contract. We simply ask for one month’s notice for monthly services.

Please note that once a setup project has started, the setup fee is non-refundable as time is spent designing, building, and testing your solution.

When you cancel, we’ll clearly outline the next steps based on the services you’re using.

If your setup relies on hosted data (such as logs, stored leads, or chatbot history), we’ll explain what will be retained, what will be removed, and when. Where possible, key data can be exported before deletion.