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Frequently Asked Questions
Hosting is the service that stores your website’s files and makes your site available online 24/7. The monthly fee typically covers server space, security monitoring, SSL, backups, software updates, performance optimisation, and ongoing maintenance so your website stays fast, secure, and reliable. Think of it like the “running costs” of keeping your site online and protected.
WordPress websites are built on a popular content management system that uses themes and plugins to add features and are easier to update yourself. Custom-coded websites are built specifically for your needs, often faster and more flexible, with fewer dependencies on third-party plugins. The best choice depends on your goals, required features, budget, and performance needs.
Custom-coded websites cost more because they’re built from the ground up around your exact requirements. This includes bespoke design, front-end and back-end development, testing across devices and browsers, performance optimisation, accessibility, and tighter security. WordPress allows faster builds using pre-made themes and plugins, while custom code offers better long-term flexibility and scalability.
Yes — we do offer custom-coded e-commerce websites. However, they are significantly more expensive than using platforms like WordPress because everything must be built from scratch, including payments, admin dashboards, product management, security, and order handling.
For most businesses, a WordPress-based solution provides the best balance of cost, features, and reliability. Custom e-commerce is usually only recommended when you need highly bespoke functionality or complex integrations.
That’s absolutely fine. We can work with your existing domain and website by migrating it to better hosting, improving performance and SEO, redesigning sections, adding new features, or rebuilding the site if it’s outdated. We can also manage the technical side such as DNS, SSL, backups, and updates if you prefer.
AI can help by reducing time spent on repetitive tasks and improving consistency. Common benefits include faster customer replies, smarter lead qualification, content drafting, data analysis, and automating admin tasks. The goal is to save time, reduce errors, and free you up to focus on higher-value work.
A workflow is a step-by-step process — for example: a form is submitted → the lead is added to your CRM → an email confirmation is sent → a task is created for your team. Automation allows these steps to run reliably in the background, saving time and keeping systems in sync.
Yes. We help with AI strategy, chatbots, workflow automation, internal AI assistants, and integrating AI into your website or customer support. We also offer ongoing support to monitor, improve, and refine automations as your business evolves.
Packages are starting points only. If your project needs something different, tell us what you are trying to achieve, your timeline, and any must-have features. We will recommend the best approach and provide a tailored quote based on your actual needs.
Yes — there is no long-term contract. Monthly services operate on a rolling basis with one month’s notice required. Please note that if work has already started, setup fees are non-refundable.
Once you notify us of cancellation, we will clearly explain the next steps. If your service includes hosted data, this will usually be removed after cancellation. We will always make it clear what will be deleted, when it will happen, and what (if anything) can be exported beforehand.
